About The Book
An easy to read yet realistic book on what is behind truly great customer service. The seldom read view from the customers perspective, with experienced commentary from the author. A must read for all in providing service to other humans. The people business!
What is at the root of genuine great customer service? This book will answer that question in a way that usually is not the common approach.
When it comes to service their maybe a lot of different views as to what service really is, but it is safe to say that great customer service is perceived by the person being served, and their overall satisfaction is the final judge.
Great customer service is perceived by the person being served. Their overall satisfaction is the final judge.
Reviews
Alfred Rudolf
Dallas, Texas
This book is an excellent resource for anyone who is serious about providing great customer service.
Angi Anderson
Columbia, SC
A simple realistic approach to great customer service. A must for anyone in the service industry. I recommend this fantastic eBook.
Martin Doe
Los Angeles, California
Chock full of great stories and practical information on management techniques.
